COVID 19 POLICY
We have 3 options open to you for customer reserved dresses being held in our stockroom:
1 – PAY FOR AND COLLECT YOUR DRESS
2 – EXTRA TIME TO PAY
3 – CREDIT NOTE
1.PAY FOR AND COLLECT - To make an appointment to collect please email sales@celebritystores.co.uk, message our facebook page, txt 07780 455459 or after 10am on 15/6/20 you can call 01543 500900 . Please have your paperwork to hand. At this time you will be unable to collect without your receipt.
2. EXTRA TIME TO PAY – We are offering a further 2 months to pay for your dress, bringing the interest free storage time to 8 months. Extra time is only offered where you make a commitment to pay for the dress.
3. CREDIT NOTE - As clearly explained at time of purchase, we do not offer refunds against items purchased and placed into storage on your behalf. However, during this difficult time we are offering credit notes which can be used as payment or part payment for items at any time up to 30/06/21. The final date to collect a credit note will be 31 JULY 2020. Full T&C available here
Regretfully we are unable to offer refunds.
If your item has been removed from store or is being held with the seamstress we are unfortunately unable to offer a credit note.
Note that if we do not hear from you when we contact you, your payments will be forfeit in line with our t&c of sale, clearly explained at time of purchase. We urge you to make contact with us and let us know how you wish to proceed.
If you have special ordered a dress with us:
We order all our items immediately with our suppliers, and many of the dresses have been delivered in to our suppliers and are awaiting despatch to us. Once your item arrives in-store, we will contact you directly. Again, we will be offering a further 2 months for you to collect and pay for your item.
Seamstress appointments:
For appointments missed whilst we were closed – please rebook directly with the seamstress on he numbers shown below
Michaela 0793 434 9952 Jolanta 0776 903 3533 or 01543 529969
We ask that you re-confirm all outstanding appointments directly with the individual seamstress ASAP as our trading hours are limited for the next few months. Extra social distancing measures will be in place.